Terms and Conditions

COURSE BOOKING TERMS & CONDITIONS
Isle of Wight Construction Training Group (IWCTG)

Bookings

• IWCTG will provide course booking confirmations through its booking website.
• Full joining instructions will go to the Lead Booker, and to the delegate where an e-mail
  address if provided.
• The Lead Booker is responsible for ensuring that:
  o all delegate details are correct,
  o the delegate is able to attend the dates booked for the training,
  o the course is suitable for their requirements,
  o the delegate meets any course pre-requisites,
  o their academic/physical ability meets course requirements,
  o they have any necessary PPE required for the training,
  o the delegate is aware of all of the above requirements.
• It is the Lead Booker’s responsibility to inform IWCTG of any specific requirements i.e.
  learning difficulties / hearing or sight impairment / mobility issues.
• A basic understanding of written and spoken English is expected of all delegates.
• Certificates will be available to the Lead Booker on successful completion of the course.

Payment Terms

• Payment must be made before the day of the agreed course.
• If you have any queries regarding payment, please contact IWCTG on 01983 300222, or
  e-mail info@iwctg.org
• If payment remains outstanding, certificates will be withheld until payment is made.

Cancellations by Client

A cancellation fee will apply as follows:

• Less than 14 days’ notice = No refund of the course cost
• More than 14 days’ notice = 100% of the course cost refunded
  Cancellations, or non-attendance, on the day of the course will not qualify for a refund of fees.

Cancellations by Isle of Wight Construction Training Group

• IWCTG will endeavour to ensure that any training course, for which bookings have been
  accepted, is not cancelled.
• If it is necessary to cancel a course, participants will be offered alternative bookings. If
  this is not acceptable, IWCTG will refund the cost of the booking in full.

Delegate Substitutions

• A delegate substitution, of named course participants, is allowed.
• Substitutions may be made through the course booking system.
• If registration with an Awarding Body is required prior to course commencement, there
  may be an additional charge if a late substitution is made.

Delegate Information

• It is the responsibility of the Lead Booker to ensure that all delegate information required
  for the course is provided prior to the course start date.
• If it is a refresher course, it will be necessary to provide a copy of the delegate’s existing
  certification prior to the course start date. It is the Lead Bookers responsibility to ensure
  that they would be eligible for certification with their existing qualification.
• Delegates must arrive promptly for the course – late arrival may result in the delegate
  being turned away and full payment will still be required.
• Delegates must attend all dates associated with the course and successfully complete
  the end of course assessment(s) in order to receive certification. There will be no refund
  of fees due to non-attendance of any period of time.
• The trainer reserves the right to ask delegates to leave the course if they are disruptive or
  disrespectful to either the trainer or fellow delegates; cause damage to
  equipment/property; are considered to be a danger to themselves or others; are under
  the influence of drink or illegal substances. In any of these scenarios, there would be no
  refund of fees.
• Photographs may be taken during the training session, for marketing purposes –
  delegates will be verbally asked for permission before this is done.

Data Protection

• The information provided to us will be used for the purpose of course booking only.
• Delegate data will be passed on to the trainer for registration with the appropriate
  awarding body for the course.
• The Lead Booker and/or delegate may be contacted with certification renewal
  information or with details of other courses which may be of interest.

Pricing

• Isle of Wight Construction Training Group promises to be as responsive and flexible as
  possible to fully satisfy training needs.
• Courses will be priced fairly, with all factors considered.
• The price of training may vary according to the course, qualification and existing
  achievement of the delegate.
• IWCTG will always present employers with options for available grants and/or funding.

Isle of Wight Construction Training Group Terms and Conditions: January 2025